facebook_pixel
Menu
We Ship Order Worldwide
Receive Parcel in 3 Days Within M'sia
Various Payment Methods

Frequently Ask Questions (FAQs)

Q: Do I need to register before ordering?

Definitely YES. By registering with us, it would be easier for us to keep track your billing and shipping details such as name, address, contact number and also easy to keep track your past order and payment status as well.

Q: Why I couldn’t login to www.teeha.my using my own password?

The main reason is due to inactive account. You need to verify your account by clicking on the verification link which had been notified to your registered email address.

You may contact us at teeha.authentic@gmail.com for technical assistance.

Q: What should I do if I forgot my password?

Just follow the below step:

  1. Go to My Account page.
  2. Click on the Forgot Password link.
  3. You will be prompted with a window and please enter your email address (it must be the same email address you registered with www.teeha.my.
  4. Check your inbox because the password will be notified automatically to the registered email address.

Q: Where do you deliver and how much it cost?

We deliver worldwide! Shipping fees depending on the item and delivery location based on the shipping rate. We are using flate rate shipping cost and you can get the ‘Shipping Rate’ here.

Q: What kind of shipping method do you offer?

Shipping method:

  • Peninsular Malaysia / Sabah / Sarawak: PosLaju National Courier
  • International Shipping: PosLaju National Courier or International Registered Pos

Q: How long does delivery take?

Malaysia Shipping

  • Peninsular Malaysia: 1 – 2 business day with exceptions on weekends and public holidays.
  • Sabah / Sarawak: 3 – 5 business day with exceptions on weekends and public holidays.

International Shipping

  • PosLaju National Courier: 3 – 10 business day subject to customs clearance at destination countries.
  • International Registered Pos: 2 – 3 weeks’ subject to customs clearance at destination countries.

Q: How can I get my shipping information?

Once your order has been processed and packed, we will be sent you an email containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it’s there!

Q: My items haven’t received yet. What should I do?

If your items have still not arrived, don’t worry. You could track the transit status of your order by click the following http://poslaju.com.my/track.aspx. If you wish to speak to PosLaju customer service representative, they can also be contacted at 1300 300 300 or +603-50399000.

Q: My order is not delivered / missing. I want a refund!

If this case happens, kindly email us your order detail information to teeha.authentic@gmail.com.

Information required:

  • Order ID number
  • Customer’s name
  • Customer’s contact number

We will assist you to check the status of your parcel and claim the refund from PosLaju. The process of refund will take about 3 months.

Q: I received my order, but one of the item missing. What should I do?

If this case happens, kindly email us your order detail information to teeha.authentic@gmail.com.

Information required:

  • Item missing code
  • Order ID number
  • Customer’s name
  • Customer’s contact number

We will assist you to check the status of your parcel and claim the refund from PosLaju. The process of refund will take about 3 months.

Q: Where should I ship my order to?

It’s up to your choice / convenience either to your home or office address. But please ensure there is someone who would be able to standby at that address by the moment PosLaju deliver the parcel.

In the event of no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest PosLaju office or sent back to us.

We WOULD NOT REFUND or EXCHANGE if the parcel returned to us due unavailability of customer by the time parcel delivered. You have to bare the shipping cost for second time shipping.

Q: Can I self-collect?

Yes.

Q: Can you expedite my delivery process?

Our delivery process is based on First Come First Served basis.

Q: How to order?

Please refer to our guideline ‘How to Order‘.

Q: I tried to check out and the item in my shopping cart disappeared – what happened?

We are sorry that you were not able to complete your order. The selection on our website is live and reflects what is in stock at that moment. Placing an item in your shopping cart does not guarantee that you will be able to purchase that item until you have completed the checkout process. Another customer may purchase the item even if it is in your cart. If that happens, you will receive an error message.

Q: How do I add an item to my order after checking out?

You need to make a new order.

Q : Can I order via phone call / SMS / Whatsapp / Facebook / Instagram?

We are sorry to inform that order via the above method is not available at the moment. Kindly place your order directly via ONLINE at www.teeha.my. Should you encounter any difficulties / problem with your order, kindly email us at teeha.authentic@gmail.com.

Q: How to track my order?

You could track the delivery status of your order by click the following http://poslaju.com.my/track.aspx. If you wish to speak to PosLaju customer service representative, they can also be contacted at 1300 300 300 or +603-50399000.

Q: Can I cancel my order?

Yes, ONLY if the order is still on PENDING status. Kindly inform us via email at teeha.authentic@gmail.com with title “REQUEST TO CANCEL ORDER”. Orders that are in complete status are NOT ALLOWED to cancel.

Note: You are allowed to cancel order up to 3 times only. Teeha® has the right to BLACKLIST and / or NOT ENTERTAIN any order or email for cancellation MORE than 3 times.

Q: Why my order being cancelled?

As stated in our invoice email, order is only valid for 1 day (24 hours). If we haven’t received your payment within 24 hours of the email being sent, your order will automatically be cancelled. You will need to make a new order should you want the items again.

Q: My order status still pending after 2 business days. What should I do?

Kindly email us for clarification regarding your order at teeha.authentic@gmail.com.

Q: What types of payment method do you accept?

There are several types of payment method you can opt such as:

  1. Direct Online Transfer
  2. ATM Transfer
  3. Bank Transfer via Cash Deposit Machine
  4. Bank Transfer via counter
  5. Western Union
  6. Billplz
  7. PayPal

You are required to key-in teeha.authentic@gmail.com in “Recipient Email” column for method 1.

If you decide to pay using method 1, 2, 3, 4 or 5, you are COMPULSORY to email us a screenshot / scanned copy of your proof of payment and required payment detail to teeha.authentic@gmail.com.

Required payment detail:

  • Order Id Number

Please ensure to bank in the correct amount. Any change owed to you will be refunded via direct online transfer to your bank account number.

If you choose payment method 7, you need to inform payment details accordingly via email to teeha.authentic@gmail.com once payment has been made via PayPal.

Required payment detail:

  • Order Id Number

Note: If you fail to adhere to the above requirement, your order will not be shipped until we receive all above required information.

Q: Why there are extra charges if I opt payment method 6 (PayPal)?

A certain amount will be charged to customer for each payment made based on the merchant rate imposed by PayPal.

  • Local Transaction: Additional charges of 3.9% + MYR2.00
  • International Transaction: Additional charges of 4.5% + MYR2.00

Q: I received faulty / damage item(s). Can I get exchange/refund?

Please take a photo of your item and email us at teeha.authentic@gmail.com. We will exchange your item for a new one. In the event of the item is out of stock, you can request to receive monetary refund or replace with another code which has same value of total faulty / damage item received.

Note: Kindly refer detail explanation of Return & Refund Policy.

Q: What should I do if I’ve received an incorrect item?

Please email us your order ID and the item code you did not receive at teeha.authentic@gmail.com. You will need to return the incorrectly received item back to us. We will exchange for the correct one.

In the event of the item is out of stock, you can request to receive monetary refund or replace with another code which has same value of total faulty / damage item received.

Note: Kindly refer detail explanation of Return & Refund Policy.

Q: How can I receive notifications of your latest updates/ promotion/ information?

Like us on Facebook (https://www.facebook.com/myteeha) or follow us on Instagram (teeha.my) to keep update on our latest product, sneak preview, hijab tutorial or any special deal/promo.

Q: Where is your boutique located?

Teeha Sdn Bhd
No. 27 Jalan Dagangan 10
Pusat Bandar Bertam Perdana
13200 Kepala Batas
Pulau Pinang
MALAYSIA

Your question is not listed here? Please email us at teeha.authentic@gmail.com